The fastest way to become important or move up is to become the 'it' person. Whether that means knowing information or redirecting people doesn't matter; just being reliable enough is good enough in most cases.
However, as great as that is, this will quickly become a burden as your time is exponentially split apart as being the 'it' person. The best way to mitigate this is to start a queue, set boundaries, and use your power as the 'it' person to train someone who's hungry to help become your replacement. Delegating out work loosely and prettying it up with 'ownership mentality' is an easy out.
This 100%
Goes without saying using proper grammar and punctuation and all that, even in the Discord or cbox, can help to cultivate that appearance too
Of course maybe you don't want to be staff or have to help people all the time, and just as important as what Spirole said is getting close to staff/important plotmakers. Maybe it's not always pretty or "fair", but rp is ultimately still a social experience - cliques and things like them do actually exist.
At the very least, if you annoy, irritate, or piss off the staff or most important players then you're not going to be getting anywhere
In that case, I'd hope you like soloing or perpetually making "let's go get ice cream!" threads