Notes from staffing stats-, pvp-, or generally competitively- oriented sites:
- 'I'll think about it' was my last and best resort for difficult or vaguely malicious feedback/suggestion because chances are I
will think about it, even if you're the community goon. But 'ok' makes a promise and 'no' made people feel unheard.
- Step away from the computer, don't be available all the time. Somewhere between a heavy hand and being anxious for member approval is a comfortable area for your sanity.
- Make your decisions, be open to feedback, but don't be wishy-washy. Members will unconsciously respect you less or try to get away with more when you pivot your stances constantly. Sometimes they need to sit down and let your plan play out for a bit, then re-evaluate from there.
- Be transparent where possible and take your time with changes. But like a good DM, sometimes you want to hide your hand because the result will be cool.
- Consistency imo is the most important quality for a staff member to have. A simple, well-executed idea driven to its conclusion is a rare gem.
- People care about skins and aesthetic a lot.
Confession:
I built and admin'd exactly one site, and I put a foolish amount of effort into it before it even lived. Planned for a short site lifespan, planned for a long lifespan, planned for casuals, planned for those that would try to break the system, planned for aesthetic divas, planned for people that liked to make many characters, planned for those that only wanted one main but still wanted good progression, learned how to skin and did research on what skin features were popular at that time, hunted down game directory files to find and edit images, playtested a linear 'unbounded accuracy' stat system complete with graphs and curves, blah blah blah. I thought so hard about so many things that never happened and never came to be and still missed so many more but I don't regret it because it was fun and I played it off cool last time but HONESTLY? Yes it took my soul a bit, I admit.